FAQ Credit Card

You cannot pay by direct debit, but you can choose whether you want to receive paper invoices, e-invoices or through Kivra. Just add FOREX Credit Card, Nordea Finans to your internet bank or get Kivra.

To cancel your FOREX Credit Card, you need to pay any remaining debt you have on the card and send a message in the Credit Card Portal. You can also contact our card center on 08-402 57 73.

FOREX Credit Card has a regular annual fee of SEK 225. You shop abroad without currency exchange surcharges, and avoid a withdrawal fee when you withdraw money outside the EU. 

You can easily apply with BankID. If you do not have BankID, you are warmly welcome to one of our stores and we will help you with an application on site.

Read more about FOREX Credit Card.

You activate the card by making a purchase or withdrawal using your chip and PIN.

It is possible to apply for an increase in the credit on your FOREX Credit Card. You can apply for an increase in the Credit Card Portal or in one of our stores.

The easiest and fastest way to find the PIN code is to log in to the Credit Card Portal and go to the "security" tab under the menu.

If you have lost your card, you need to report this as soon as possible on tel: +46 (0)8-402 57 73 (open 24 hours a day). Your card will be blocked and a new one will be ordered.

In the Credit Card Portal, you can see your balance on the card as well as transaction history. To log in to the Credit Card Portal, use your e-identification.

You can also see your balance on your bank statement that is sent to you every month.

It is possible to make withdrawals at ATM with your FOREX Credit Card. If you make a withdrawal from an ATM outside the EU, FOREX does not charge a fee for the withdrawal, however, the bank that owns the ATM may charge a fee. Information about what fee may be charged must be available at the machine.

Withdrawals within the EU (including Sweden) have a withdrawal fee of 2% of the amount, at least SEK 40, per withdrawal. If you visit one of our FOREX stores, the cash withdrawal is free of charge.

When we pay out cash and currency, different rules apply than if you pay with the card in a regular store. 

The card companies place different requirements on us than on regular stores and we must therefore look at your ID document, even if you have a pin code.

The payment is not automatically deducted via direct debit, but you can choose how you want to receive your invoice. Log in to the Credit Card Portal and choose between e-invoice, paper invoice or Kivra.

You have two payment-free months per year, which automatically fall in June and December. Interest is calculated as usual and is added to the next draw via direct debit.

For those who have chosen e-invoice, the balance for the period is pre-filled when paying, but you can easily change the amount if you want to pay a different amount.

• Open and close the card for regions and online purchases
• Apply to increase your credit limit
• View your invoices
• See your recent purchases, balances, and transactions

Log on 

• Check that the name is correct
• Write your signature on the back
• Make a purchase or withdrawal using your PIN code, or make an online purchase where you identify yourself with BankID
• Clearly!

Your PIN code will arrive in the mail a few days after you receive the card.

To apply for the card, you need to be over 18 years old and have a regular taxed income in Sweden.

With FOREX Credit Card you can apply for credit between SEK 10,000 - 80,000.